• HeyAlice is an AI-powered customer service platform aimed at automating eCommerce support.
• It caters specifically to online stores and integrates with major platforms like Shopify, WooCommerce, and WhatsApp.
• Key features include AI chat automation, smart inbox management, and order tracking.
• The platform helps businesses manage repetitive inquiries, enhancing customer satisfaction and efficiency.
• Enables customer service agents to focus on high-value interactions while the AI addresses FAQs, order updates, and returns.
• Suitable for growing DTC brands and those managing multiple channels, it streamlines customer service workflows with clarity, speed, and personalization.
AI-driven customer support automation
Smart inbox for multichannel conversations
Order tracking and return handling
Integration with Shopify, WooCommerce, and other eCommerce tools
Prebuilt response templates for faster replies
WhatsApp and Messenger integration
Collaborative agent inbox with assignments and notes
Performance analytics and customer satisfaction metrics
Supports multi-language communication
Easy onboarding with minimal setup
What is HeyAlice used for?
HeyAlice is used by eCommerce businesses to automate customer support, manage conversations, and streamline order tracking across channels.
Which platforms does HeyAlice integrate with?
HeyAlice integrates with Shopify, WooCommerce, WhatsApp, Messenger, and other key eCommerce and communication platforms.
Does it support automated replies?
Yes, HeyAlice uses AI to automatically respond to common customer queries, reducing manual workload.
Can customer support teams use it collaboratively?
Yes, it includes a shared inbox with features like ticket assignment, notes, and internal tagging for better team coordination.
Is HeyAlice suitable for small businesses?
Absolutely. HeyAlice is designed to be scalable, making it ideal for startups and growing online stores with limited support resources.