Supermoon: AI-Powered Customer Support Platform
• Consolidates live chat, email, social media, phone, and contact form channels into one inbox.
• Tailored for e-commerce and small business teams.
• Integrates Shopify, Gmail, Outlook, Instagram, WhatsApp, etc.
• AI-driven message summaries, sentiment analysis, and smart reply drafts.
• Features an AI phone assistant, shared team inbox, internal chat, Shopify order visibility, customizable automation rules.
• Reduces ticket volume by up to 70%, saves hours weekly, and enhances support efficiency.
Omnichannel inbox for chat, email, social, phone, and contact forms
AI message summaries and sentiment detection
Smart reply drafts personalized to brand tone
AI phone assistant for handling customer calls
Shopify integration with order and customer context
Shared inbox and team chat for internal collaboration
Smart contact form that auto-resolves inquiries
Customizable automation rules and AI templates
Reduces ticket volume by up to 70%
Dashboard insights showing hours saved and support metrics
What channels does Supermoon support?
Supermoon supports live chat, email, phone calls, social media, contact forms, and Shopify-integrated communication.
How does AI improve customer support?
AI provides message summaries, sentiment detection, and empathetic smart replies—helping teams respond faster and more consistently.
Can Supermoon integrate with Shopify?
Yes, it connects with Shopify to display order and customer data directly in the inbox.
Does Supermoon support team collaboration?
Absolutely. It includes a shared inbox, internal team chat, and centralized communication tools.
How much can it reduce support volume?
Supermoon’s AI Smart Contact Form can reduce ticket volume by up to 70% and save three or more hours per week.